Regalo

Regalo is built on trust between clients and braiders. These Community Guidelines exist to ensure every interaction on our platform — whether booking a service, writing a review, or renting a workspace — is respectful, fair, and safe for everyone.

Our Core Values

The Regalo community is built on:

Respect: Treat every client, braider, and staff member with dignity
Honesty: Provide accurate listings, fair reviews, and truthful communication
Professionalism: Deliver and expect the standard of service agreed upon
Safety: Maintain an environment free from harassment and abuse
Inclusivity: Welcome all hair types, backgrounds, and identities
Accountability: Own your actions — as a client and as a braider

Expected Behaviour — Clients

We expect all clients to:

Arrive on time for appointments or communicate delays in advance
Pay the agreed price without attempting to negotiate after service delivery
Write honest and constructive reviews based on genuine experiences
Raise concerns through the platform's dispute system — not harassment
Respect braiders' workspace and personal boundaries

Expected Behaviour — Braiders

We expect all braiders to:

List services, prices, and availability accurately
Honour confirmed bookings and notify clients promptly if circumstances change
Deliver services to the standard described in their profile
Charge only the agreed or listed price — no surprise fees
Respond to disputes on the platform within the stated timeframe
Maintain a professional profile with up-to-date portfolio images

Unacceptable Behaviour

The following are strictly not tolerated on Regalo:

Harassment, bullying, or threats directed at any user
Discrimination based on hair type, ethnicity, gender, religion, or disability
Fake reviews, incentivised reviews, or review manipulation
Attempting to take payments or bookings outside the platform to evade fees
Impersonation of another braider, client, or Regalo staff member
Sharing another user's personal information without consent
Posting inappropriate, offensive, or explicit content on profiles or in messages

Reporting Violations

If you experience or witness behaviour that violates these guidelines, please report it through the in-platform dispute or report feature, or contact us at community@regalo.ng. All reports are handled confidentially. Depending on severity, violations may result in a warning, temporary suspension, or permanent removal from the platform.