Regalo

At Regalo, your privacy is a priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hair and beauty booking platform — whether you are a client booking appointments, a braider offering services, or a vendor selling products.

Information We Collect

We collect information you provide directly to us, including:

Personal identification details (full name, email address, phone number)
Profile information (profile photo, bio, service specialties for braiders)
Payment and billing information processed via secure third-party gateways
Booking and appointment history
Product orders and purchase records
Device and usage data collected automatically when you access the platform

How We Use Your Information

We use the information we collect to:

Facilitate bookings between clients and braiders
Process payments and send transaction confirmations
Display braider profiles, availability, and service listings
Send appointment reminders, updates, and platform notifications
Resolve disputes and enforce our community standards
Improve our platform through analytics and user feedback
Detect and prevent fraud, abuse, and security threats

Sharing Your Information

We do not sell your personal data. We may share your information only in the following circumstances:

With braiders or clients as necessary to facilitate a confirmed booking
With trusted payment processors to handle transactions securely
With delivery partners for product orders from the Regalo store
With law enforcement or regulatory bodies when required by law

Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure servers, access controls, and regular security audits. We never store full payment card details on our servers. However, no system is entirely infallible and we encourage you to use a strong password and keep your account credentials private.

Your Rights

You have the right to:

Access and download a copy of your personal data
Correct inaccurate or incomplete information
Request deletion of your account and associated data
Withdraw consent for marketing communications at any time
Object to or restrict processing of your personal data

To exercise any of these rights, contact us at privacy@regalo.ng.

Cookies

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse platform usage. Please refer to our Cookie Policy for full details and instructions on managing your cookie settings.